Responsible gambling

Responsible Gaming

At Casino Montebello, we take the responsible gaming guidelines seriously to ensure you enjoy our services while maintaining control over your entertainment budget. Our goal is to provide a safe and enjoyable online gaming experience for all players.

Tools

We offer practical tools to help you maintain control:

• Daily, weekly, and monthly deposit limits
• Loss limits to prevent excessive spending
• Time-outs (cool-off periods) to take a break from gaming
• Reality-check session reminders to assess your progress

You can adjust these settings directly from your account without needing to contact our support team. Cooling-off periods are in place for limit increases.

Self-Exclusion

If you feel that you're struggling with problem gambling, we encourage you to self-exclude yourself from the site. This option is available:

• For 6 months
• Several years
• Permanently

Once activated, your account will be inaccessible during this period, and we'll take steps to prevent re-registration.

Support Organizations

We recognize that problem gaming can affect anyone, regardless of experience or intentions. To ensure you're aware of the resources available:

• We provide links to Canadian support bodies such as provincial helplines
• The Responsible Gaming Council
• International organizations

This information is essential for recognizing signs of trouble and seeking help.

Our Commitment

At Casino Montebello, we believe in shared responsibility between operators and players. By offering these tools and resources:

• We empower you to make informed choices about your gaming activity
• We promote responsible spending habits
• We foster a positive environment for entertainment

By taking proactive steps toward responsible gaming, together we can enjoy our services while maintaining healthy habits.

Contact Information

For immediate assistance or guidance on managing problem gambling:

Please consult the resources provided in the Support Organizations section of this page.